Welcome to Aerial's Blog
Updated regularly, our blog offers company news, insights into the latest communication technology, insider information and special offers, plus views from our knowledgeable team on everything from the very latest smartphones and hosted telephone systems to business apps and IT services.
For the second year in a row, Aerial Group has picked up the award for best B2B Dealer (More than 50 employees) at the Mobile News Award.
Winning this award is recognition of Aerial Telephones’ dedication to serving customers through continually providing excellent support.
Thank you to our customers for their valuable feedback, which enables us to develop and ensure that we are exceeding expectations.
Gary Strickland-Smith, Operations Director had this to say upon receiving the award.
“It’s a fantastic achievement for Aerial to come to London and accept this award for the second year in a row. Winning this award is a testament to all Aerial employees who share our passion for excellent Customer Service; they should all be extremely proud of what they have achieved.”
Aerial is pleased to have been presented with the Customer Excellence Award 2018 by O2.
The award is given to the partner company that has attained the best results in the customer satisfaction index and has proved they’re capable of providing world-class customer support and retaining customers. Aerial currently serve nearly 130,000 customers on the O2 network, making us O2’s biggest Direct Partner.
We’d like to thank our customers for their continued loyalty and are very grateful for their feedback which helps us do more and go further.
In March this year O2’s Wifi & 4G Calling service was launched. As Wifi & 4G Calling is now available on a wider range of mobile devices and has been rolled out nationwide, O2 made the decision to close the TU Go service on Thursday 30th November 2017.
Although the TU Go app also enables you to make calls over a Wifi connection, the Wifi and 4G Calling services don’t require you to install an app or create an account. They also deliver crystal clear HD voice calls, filtering out background noise, making it easier to hear and be heard. The services cost no extra to set-up and will be billed as voice calls in exactly the same way as 2G and 3G services are. Minutes will simply come out of your bundle and out-of-tariff calls are charged at your standard rate.
Wifi Calling allows you to make and receive calls using any Wifi data connection, which is great if you’re in an area with no mobile coverage. 4G Calling allows you to make and receive calls over the O2 4G data network, rather than having to fall back on 2G or 3G services. Because of the seamless handover between 4G and Wifi (and vice versa), you can walk from an indoor area with Wifi coverage such as your office to an outdoor area where you can pick up 4G, continuing your call without drop out.
Wifi & 4G Calling Compatible Devices
O2 continue to expand the range of devices that Wifi & 4G calling is available on.
The current range includes:
• iPhone 8, 7, 6S, 6, and SE (including Plus models)
• Samsung Galaxy S8, S8+, S7, S7 edge and Note 8*
• Sony XZ Premium, XZ1 and XZ1 Compact*
*Android devices must be using the O2 firmware to work with Wifi Calling.
For more details about O2’s Wifi & 4G Calling service,
please contact your account manager on 02392 737 513.
Mobiles are central to our connected lives, which means your employees increasingly need access to confidential and sensitive business data wherever, whenever. Samsung Knox provides a single platform to safeguard data across all your company’s compatible Samsung mobile devices.
With Samsung Knox your employees are protected personally and professionally. You can be sure your company’s encrypted business and customer data will stay secure, no matter which Samsung device, app or service is used within the Knox container.
The strongest mobile security gives you confidence that your business is protected.
According to Gartner, with Samsung Knox, you’re using the most “strong” rated of any mobile security platform. So, you can be confident that you’re doing everything possible to protect the reputation of your business.
Defence-grade security and management solutions that save you time and money.
Samsung Knox gives you a secure, all-in-one answer to the problems of setting up and managing your mobile devices. And it works seamlessly with any Samsung device, app or service used within the Knox container.
Customise your devices and create more tailored customer experiences.
With Samsung Knox, you get a powerful set of tools that allows you to customise your devices and create bespoke experiences, without compromising your data security.
Keep work and personal lives separate and remotely secure your business data.
Samsung Knox stores private user data and encrypted work data in separate containers, and all data can be found, locked or wiped remotely with a few clicks.
To learn more about Knox customisation, deployment, manageability and workspaces call Aerial Business Communications on 02392 737 513.
Aerial Business Communications are delighted to be finalists in three categories at the Comms National Awards 2017. The team have been nominated for the Nine Customer Service, Best Enterprise Contact Centre Solution and Best Enterprise Unified Comms Solution awards.
Hosted by Comms Dealer, the awards celebrate the accomplishments of companies and individuals that work within the ICT channel. Judged by an independent panels of experts entrants are assessed on their product innovations, contributions made to the industry and quality of service.
Nigel Sergent, Awards Co-ordinator & Editorial Director of Comms Dealer said:
“The number of entries our judges have received this year has been astonishing. They have also been particularly impressed with the quality and depth of the submissions, which proves what an amazing industry this is!”
The Comms National Awards 2017 will be held on Thursday 12th October at the Hilton Park Lane Hotel in London. The team look forward to an exciting evening and eagerly anticipate the results.
To read the Comms Dealer article, which features the full list of finalists, click here.
The Samsung Galaxy Note8 has arrived. Offering an immersive, premium experience, it’s the ultimate in convenience, quality and security. Incredible features include the integrated S-Pen, immersive Infinity Display, 12MP dual lens camera, Bixby virtual assistant and long lasting battery.
For a limited time only, Aerial Business Communications are offering a FREE DeX station (worth £139) with every pre-order of the Galaxy Note8*.
With the S-Pen you can jot down ideas, draw sketches, take notes, create animated GIFs and write on photos. It’s also certified for digital signatures.
Dock your Note8 in the DeX Station to connect it to an external monitor, keyboard and mouse for a desktop experience powered by your smartphone.
Water & Dust Resistant
With the highest IP68 rating for dust and water resistance, you can rely on the Galaxy Note8 to stay on task when you’re working out in the field whatever the weather. The Note8 can withstand submersion in up to 1.5 metres of freshwater for up to 30 minutes.
Samsung Knox defence-grade security platform is built-in to the Note8. It provides industry-validated, multilayered security trusted by governments & major enterprises worldwide.
The Galaxy Note8 uses advanced biometric security with iris scanning, which is 200 x more secure than a fingerprint scanner. You can unlock your phone with your eyes, face, fingerprint, pattern, password or PIN and be assured that the only person who can access your business data is you.
The powerful 10nm processor sets new standards for a business smartphone performance and conserves battery power. The internal 64GB of storage can be expanded by an additional 256GB via a MicroSD card, so you’ll never run out of room for your ideas.
For more information about packages or to take advantage of the Samsung Galaxy Note8 special offer call Aerial on 02392 737 513.
The Samsung DeX docking station lets you connect your Galaxy S8/S8+ to a monitor, keyboard and mouse for a desktop experience powered by your phone. So you can turn any space into your workplace.
With DeX, you can use apps, check notifications, monitor your inbox and edit & print documents on any desktop interface. It can make tasks like sending an email, bolding text, or copying & pasting between apps easier and faster, with just the click of a mouse or punch of a key. You can also take advantage of the ability to use keyboard shortcuts, selecting multiple files at once and right clicking to bring up contextual menus.
There’s no need to take your laptop with you when you’re away from the office, just the lightweight docking station, which also doubles as a charger. Plus, when your phone is plugged into the station, you can still access calls, texts and settings from the taskbar on your monitor. The DeX station is the ideal business accessory for the Galaxy S8 or Galaxy S8+, helping you stay productive whilst on the go.
To learn more about Samsung DeX call Aerial Business Communications on 02392 737 513.
Brilliant news! If you regularly travel within Europe and are with
O2 you’ll be pleased to know that as from 15th June 2017 the network will be covering roaming within their Europe Zone within their standard tariffs. This means that any data, minutes and texts used whilst in the Europe Zone will come out of your usual allowance, just like at home.
You’ll no longer need O2 Travel and you won’t need to do anything to take advantage of the roaming changes, they will just happen automatically next month.
• Calls and texts within O2’s Europe Zone (excludes UK), to any other country in O2’s Europe Zone
• Receiving calls and texts in O2’s Europe Zone.
• Monthly data allowance whilst in O2’s Europe Zone.
What’s Not Included
• Calls or texts from within the UK, to countries outside of the UK.
• Calls or texts to premium rate numbers, directory service numbers and some non-geographic numbers (which may vary over time).
The 47 Destinations Included Within O2’s Europe Zone are;
Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City.
Now that you can use your inclusive O2 allowance in more places, you may want to upgrade your package so you can take full advantage of Europe roaming. We have competitive packages with up to 25GB data.
To discuss the options available call Aerial Business Communications on 02392 737 513. Alternatively, complete the form below and we will contact you soon.
Businesses in over 150 countries have been busy cleaning up the damage caused by the recent WannaCry ransomware attacks. The ransomware, which has affected hundreds of thousands of computers, locks computer files and demands users pay £230 for their files to be restored. However, there’s no guarantee that they will be.
Experts warn that there could be further ransomware cases over the coming weeks and with up to 60% of corporate data passing through employees’ smartphones, the security of sensitive data on mobile devices is a top concern.
The most common mobile operating system is Android and with 85% of the world’s smartphones running it, it makes it a target for hackers. Of those smartphones that run Android, 65% are manufactured by Samsung. But rest assured, almost all Samsung devices, including the Galaxy, A Series, J5 & X Cover, have the defence-grade Knox protection platform built in. An end-to-end solution, Knox is government certified solution that empowers you to secure, manage and customise your business’s mobile devices.
Join Our Smartphone Security Webinar
Join our FREE educational webinar in collaboration with our partner Samsung.
When: Monday 22nd May at 4.00pm
To join the webinar, dial: 0203 582 4515
Then enter this pin code: 348 449 270
To open the web portal: click here
For more information on smartphone security call Aerial Business Communications on 02392 737 513.
You’ve just purchased your new Samsung Galaxy smartphone and you need to transfer content from your old mobile phone to your new one quickly and painlessly. The Samsung Smart Switch app allows you to transfer all of your content simply and securely.
With Samsung Smart Switch you can transfer your content from most Android, OS, iOS, BlackBerry or Windows devices. Plus, Smart Switch helps you find your favourite apps or suggest similar ones on Google Play. Samsung Smart Switch enables you to transfer your;
Content from your old phone can be transferred via a USB cable (see below). Alternatively, content can be transferred to a PC or Mac and then onto your new Galaxy smartphone. To download the free Smart Switch app click here. Samsung also have some useful how-to videos – to watch them just click here.
To find out more about our in-house mobile set-up, repair and maintenance services call
Aerial Business Communications on 02392 737 513.