Ongoing support from Aerial Business Communications is a key tool that ensures you get the most from your business communications.
The Aerial 24 service is inclusive to all of our customers as part of our dedication to offer a full Account Management service.
Any issue you have whether it’s regarding hardware, software, billing queries, barring or just advice you can contact us any time of the day through Aerial 24. Your query will be given a log number, and you have full access to view progress of your query whenever you require.
This system is perfect for keeping you in the loop – so if you have a busy day of meetings and want to check on the status of a query you can quickly view any real time updates when you get a spare minute, you don’t even have to pick up the phone. The engineer or account manager assigned to the query can log updates as soon as they happen for you to view at your convenience.